Training scenarios designed to improve real-life customer interactions
DIGITALIZING A NATIONAL MEDICAL EXAM UNDER HIGH STAKES
The medical entrance exam? A stress test for students, and now for servers too. Until 2015, taking the Épreuves Classantes Nationales (ECN) was a real obstacle course. The 9,000 candidates from France's 37 medical faculties had to travel to seven inter-regional centers to take two days of MCQ-type tests. After the exam, the papers were transported under escort to be corrected by hand, a process that took several weeks. An interminable wait for the students, whose professional future depends on their ranking.
The arrival of digital technology has turned this ritual on its head. In 2015, the Centre National de Gestion (CNG), in charge of organizing the ECN, entrusted Inetum with the project of transforming this exam into a 100% computerized test. A first in France. “We were asked to switch from a paper-based exam to a reliable digital platform, capable of simultaneously managing thousands of students in real time. An unprecedented technical and organizational challenge,” explained Frédéric Walczak, Engagement Manager at Inetum and project manager for this transformation.
The challenge was considerable: the first computerized ECNI session was scheduled for June 2016, and the first large-scale national test took place in December 2015. In just a few months, the Inetum team at first four people, then ten, developed a robust, secure and intuitive platform. “We knew there was no room for error. For three days, whatever happened, the application had to work without a hitch.” Frédéric Walczak.
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